Customer Service - BigSmokeCigars.com

Shop with complete confidence! Here's why...

Our Customer Service Pledge
At BigSmokeCigars.com we have assembled over 1,000 cigar products and are pleased to make them available to our customers. It is our goal to provide fast & easy service at a reasonable price, with a no hassle return policy should customers be unsatisfied for any reason.

Toll Free: 866 838-9463

Return Policy
Any item purchased on our site is fully returnable, within 10 days, for any reason. Simply inform us of the problem, return the merchandise and we will credit your credit card immediately.

Want to talk to a REAL person? No problem...We've got those!
Have questions or require advice about Cigars: Call us at the toll free number above or e-mail us anytime: Day or night, weekdays or weekends: info@Bigsmokecigars.com

Order Security
Bigsmokecigars.com is located on a secure server. This is authenticated by a VeriSign SSL Secure Server Certificate. This ensures that your credit card & address information remains totally secure once you've placed an order with us.

Did We Do a Good Job?
Let us know at service@Bigsmokecigars.com. We love to hear feedback! Take 30 seconds and read some comments sent to us from other customers on our Testimonials page.

Did We Make a Mistake?
Let us know here too! It's cliché, but an unhappy customer makes us unhappy. Even if you're not looking to return your purchase, we will always try to make amends with either a credit towards your next order or sending you a freebie or two. Let us know how you feel and we'll take action!

Shipping Prices
We are modifying and refining our shipping pricing program all the time. We will not overcharge for shipping, and if at all possible will reduce the shipping rate you'll see quoted on checkout.

Shipping Prices to U.S. addresses
Actual rates vary dependent on your location. Typical rates for a typical package of up to 1box of cigars:
3-5 Day USPS Priority Mail: US$5.90
FedEx Next Day Service: US$19.00
FedEx 2-3 Day Service: US$10.00

Shipping rates to Canada:
Typical USPS Global Priority Express rates for a standard box are as follows:
1-2 sampler packs: US$7.00
1-2 boxes: US$12.00
3-5 boxes: US$22.00
Some over-sized boxes, oddly shaped or heavier boxes may push the shipping rate up a few dollars. Again, we do not make money on shipping, and will always endeavor to find the most economical shipping method.

We do not make money on shipping, and will always endeavor to reduce the shipping rate you'll see quoted on Checkout.

Payments Accepted
We are accept Visa, MasterCard, and American Express as payment for online orders.

Further Questions? Call toll free anytime!
Toll free: 866 838-9463